I waited a few days to write this review. I have been conflicted as to how to write it. Pros: Welcoming looking seating area. Board games are located to the back for patrons to enjoy. They sell gelato, coffees, and baked goods. Cons: In accurate menu board. Drinks have sizes and prices, so I ordered by size. The girl started to tell me that the sizes were actually different than stated. Then AFTER I ordered, and AFTER she made the drink, and AFTER she rung me up, and AFTER I asked why my total was more than it should have been, did she tell me about the $1.00 upcharge for frappe. I asked where it said that on the menu board. She looked at the board and informed me it doesn't. Taste was another offender. My drink tasted like instant coffee, and chocolate syrup. By far, the worse blended coffee I have ever had. I drank less than half. The only reason I drank as much as I did is I was trying to figure out what it tasted like. I finally gave up. I only came here because I received a gift certificate. I chose my order so that with tax my total would be less that the gift certificate. I didn't bring extra money. The girl said she would cover the additional charge. At first I thought, "what great customer service." The more I thought about it, the more it bothered me that the management puts their employees in this situation. I gladly would have ordered something else, or a smaller size if I would have known. The way she jumped right to her answer makes me think this is not the first time this has happened. There was no, I can make it smaller, or get a manager. Either that, or they do this to pad the tip jar. Either way, I felt very unsettled by the whole trip. I won't be back. read more