While the overall structural work appeared solid, two visibly damaged boards were used in the railing. This was disappointing. The company did return to replace the damaged boards, but it took about a week and a half to get the issue corrected. Communication during this period was a challenge, as all the work is done by subcontracted crews without direct oversight. As a result, responses were slow and not always clear. While the issue was eventually resolved, I would advise potential customers to be aware that Backyard Builders relies on multiple subcontractor crews, and you may need to follow up persistently to ensure any concerns are addressed. read more