Buyers beware! Very misleading advertisement. On Dec 3, 2024, I purchased a Polaris 360 Back Up Value for my pool off of eBay thru Backyard Pool Superstore. When it arrived I installed it but my Polars 360 Pool Sweep but the sweep would not move, but rather float to the top of the pool. I noticed the wheels on the sweep were also not moving and assumed since I just installed a new back up value, it must be the lack of wheels turning that was causing the issue. I was busy and travelling A LOT thru Dec and Jan and in early February, I finally got time to take the Polaris sweep to Leslies Pool Supply to get the wheel issue fixed. The rep confirmed it needed a new drive belt and installed one. When I put the sweep in the pool, the wheels now turned normally, but the sweep still would continually float to the top of the pool. Fortunately I kept my old back up value and when I swapped out the new one with my old one, my Polaris worked fine. Puzzled by this, I ended up opening the brand new valve and it was absolutely HOLLOW inside. It was just the case. I contacted Backyard Pool via eBay and they said it was just the case that they were selling. When re-read the description, it does say "Polaris OEM Back Up Valve Case for 360 Swimming Pool Cleaner 9-100-1202 91001202" but unfortunately their photos show the back up value fully screwed together. These photos were identical to other pool providers who where selling the whole back up value. They should have done two things in my opinion: 1) made sure to clearly identify "THIS IS JUST THE CASE AND NOT THE ENTIRE BACK UP VALVE." I showed this add to several people and they all missed that it was just the case. 2) They should have included photos of the case opened up to show the buyer that it's hollow. I explained that I genuinely thought I was purchasing the full working valve and requested a refund. They said because it's been more than 30 days from my purchase, Backyard Pool will not accept my return. The fact that they wouldn't own up to their mistake, and recognize how their advertisement was misleading, and simply accept the return of essentially a brand new unused item that cost $25 is enough for me to NEVER use these guys. It's not the money, it's the principle. I also contacted the manufacturer Polaris (actually Fluidra) directly and spoke to a rep there. They said "I would be very careful with this vendor." She didn't say more than that, but I understood exactly what she meant. This was my first and last interaction with Backyard Pool Stupidstore. read more