I'm not sure where else to write a complaint. My daughters and I have been coming to this location every Friday to get donuts for 10 years. Their favorite part is talking to the staff behind the counter. They are always nice, efficient, and helpful. They know us by name. We walked in today to see a giant self serve donut shelving unit replacing the old one. You can no longer see or order from the staff. We were there on our usual Friday, usually packed with customers. No one was there. This is a sad day for us. You guys have replaced your team, it's a bad look on you. We will be finding a new place to get our donut fix, and I'm sure others will too. read more