I read your response, and I'd like to clear up a few things--because your version of events leaves out some key details and adds a few creative flourishes of its own. First, calling the issue a "phantom noise" is a bit ironic considering I provided not one, but two video recordings directly to Leo. Hard to call something imaginary when it's literally on video. Dismissing it that way doesn't make the problem go away--it just makes it seem like you weren't interested in acknowledging what I actually reported. Second, the radiator cap. You've now framed it as though catching this $5 part was some heroic save that justified the entire visit. Let's not pretend replacing a radiator cap is equivalent to diagnosing the issue I brought the car in for. As for communication: I paid for a diagnosis, I left with no diagnosis, and the noise continues. That's the entire story. Your response suggests my review was inaccurate, but the facts are straightforward: - I brought you evidence of the noise. - The noise was not diagnosed. - I was charged anyway. That's not miscommunication--that's a service that didn't deliver on what I paid for. I'm glad your technician looked the car over, but the work I requested wasn't completed. That's why I shared my experience, and I stand by it. Regards, Yonas read more