Joe was great. We were looking for a vintage manual and after talking to Joe, we narrowed it down to about six typewriters. Joe gave us a pile of paper and gave us helpful tips but no pressure or "selling." We settled on a Royal that fit our needs (and my wife's tiny hands). We paid by credit card, bought an extra ribbon as well. Joe let us know it came with a one year warranty and offered to carry it to our car. We'd gotten interested in getting a typewriter a couple of years ago upon seeing Tom Hanks' documentary which focused on California Business Machines on San Pablo Ave but they're no longer around. A word of advice: Do NOT buy a typewriter online. They all feel radically different. You'll have about a .000001% of finding a machine you'll be happy with. Even if you've typed on the "same" typewriter and feel you can buy online, they're all different. Come see Berkeley Typewriter, sit down and write a page or two before making up your mind. This place has been around since 1937 and Joe, the current owner, deserves your business. read more