I purchased two Jabra Bluetooths at Best Buy in Everett for $63.73 cash on 4/13/21. I immediately started using one of the two Jabra Bluetooths upon arriving at home. I put the second one on a shelf in my closet as a back up to the first one. When I discovered that the charge was no longer holding as well as it used to, I opened up my second Jabra Bluetooth to begin using that "new" one. To my surprise the second "new" Jabra Bluetooth would not hold a charge at all! I brought it to Best Buy on 4/23/23 to talk with Best Buy's manager about a credit or refund because my "new" Jabra Bluetooth would not hold a charge. He said the date of purchase was the problem and he couldn't return it or provide me with a credit because it was two years old. I told him it was sitting on my closet shelf as a backup for the first one that eventually started to not hold a charge anymore. Basically, that it was technically "brand new" and never used. He reminded me that he had other customers to wait on and just dismissed me and my brand new Jabra Bluetooth and walked away. Buyers, do not buy more than one of anything from Best Buy because they will say it is old and not stand behind their products! I am stuck with a brand new Jabra Bluetooth that I never got to use but I did pay for. Best Buy will not be in my mind when I need to purchase anything going forward. It is one satisfied customer at a time that builds a company and it is one unsatisfied customer at a time that will cause a company to fail and fold. I am very much so unsatisfied with Best Buy's lack of quality and its frankly dismissive attitude towards refunds or credit returns! Buyer beware. read more