Called the morning of January 12, 2019 to inquire about prices of concrete saws and their blades. I asked three different ways about the cost of the blade. I asked if it was an extra charge, I asked if it came with the saw rental or was separate, and I asked if you charged by the 1/1000th of usage. On all three questions the associate on the phone had to ask another associate for the answer. When I arrived to pick the rental up I was pissed to find out you do charge extra for the blade! These inconsistencies are reasons why larger operations will not use small services like yours, it makes lining out a job damn near impossible. Your staff needs formal training, not just crappy on the job training from whomever is working that day. And it was not as if a single employee did not have the correct information, like I said, he had to ask somebody off the phone for every single answer to every question I asked. As for the equipment, it was fine. A few loose screws in the saw body that popped out (something larger companies would have maintained). I would like a response back from management as I tried emailing your company and it automatically seems every email spam! I tried to write four different emails and it would not deliver a single one saying, "your email comes up as spam." What a joke read more