The first time I saw Kiley Mclean (@Kilzhair), I had a good experience. I got my hair trimmed by her, and my bangs cut, and I walked out of that appointment happy. My friend vouched for her skills and assured me she did a wonderful job when it came to bleaching hair, so I decided to make an appointment with her to get my hair bleached. Over the past six years, I had grown my hair completely virgin intending to go blonde with the smoothest transition and the least amount of damage possible. The first time I had my hair bleached with Kiley, it was okay. I didn't expect my hair to be blonde immediately, and I knew it was a process, but I walked out with banded highlights with brassy roots. When she was pulling my foils and brushing my hair, at the bowl it was so incredibly painful, but I figured it was normal, considering I haven't had my hair dyed in 6 years. I didn't have a frame of reference, but I later learned it should never be that painful. I did mention it hurt, but the rough brushing didn't improve. I gave her the benefit of the doubt, and we scheduled a follow-up appointment a little over a month later. During this appointment, she told me we could get close to my inspiration picture. She bleached my hair, and I was admittedly concerned with how long the bleach was sitting on my hair, but I thought to myself, "Hey, what do I know? im not a professional," and I let her do her thing. When she took out my foils, I was initially excited because my hair was practically white. My heart sank when I saw how stringy and stretchy it was, and so much of it was coming off in chunks. When she took the foils off my bangs, a huge chunk came off with the foils. When I gasped, she said, "Don't worry, that is normal." There was no way a huge chunk of my bangs falling off was normal. After all of that, she toned my hair to a super dark grey with a green tint. I asked her why it was so dark. She assured me that it would lighten up when she dried it. It absolutely did not lighten. As she blow-dried my hair, the floor was covered in a fine dust of my breakage. I let her know I was very disappointed with how dark my hair was toned, especially with how light it was bleached. She assured me the toner would fade to a cute ashy blonde in about four washes. It did not. Instead, it turned into a swampy green color. I spent the next year trying to nurse my hair back to health and spending thousands on hair care and treatments. Every time I brushed or washed my hair, tons of it would break off. I lost my bangs entirely after a few washes. Other stylists who treated my hair were shocked by how horrible Kiley's work was. Eventually, after a year of fighting for my hair's health, I had to come to terms with the fact that it was damaged beyond saving, and I had to cut it all off. The length of my hair was down to my belt. Now, I have shoulder-length hair. Kiley was the single most devastating thing that happened to my hair. I will include a picture of what my hair looked like before, during, and Immediately after the damage and length loss. read more