My experience with this agency on the property management side of things for my city based rental has been fairly good. It is annoying to sometimes receive text messages to pay your rent despite having just paid your rent two days earlier, although my agent is good at returning e-mails. They are slow in responding to repairs. Or this could be the side of the tradespeople doing the repairs, but still a little slow on this side. Great, they fixed my range hood, although after working on the washing machine, it is still broken. Apart from a few hiccups such as not receiving the signed copy of my lease, as well as a mix up in the time to sign my lease, the property managers are quite friendly, and they are fairly prompt in returning phone calls and e-mails. The agent assigned to me has a good personality and is great to get along with. The acid test is: if and when I buy an investment property in Melbourne, would I use this agent? The jury is out. The verdict is questionable. Probably not. Nowhere near as good as the Sydney agent I use for my investment properties up there. read more