What I'm about to describe actually happened late 2017 or early 2018rly 2018. I have the email trail, but because of how it happened it would take me a bit longer to pin down the exact date. Geico and Caliper have it, claim # :0370914670101074-01. Anyway, at that time Caliper Collision (caliper) was Geico's preferred collision shop in that area. We have a 2014 Camry mostly driven by my daughters. Apparently, in certain parking scenarios there are curbs high enough to catch the front bumper. If you're not careful it can mess up your bumper. That's what happened in this case. Update: my daughter reminded me that the damage was actually caused by running over something that fell off of a tractor trailer while driving on the highway. It was a comprehensive claim with Geico. I'd been with Geico about 9 years, so I used them to get the bumper fixed. They put Caliper out as their go to in these cases. I didn't think much of it. As long as it got fixed... Well that never happened. They didn't replace the bumper. They jury rigged the existing bumper. I took it back to Caliper at least twice, maybe 3 times. The first 1 or 2 times I took the car back to Caliper, the adjuster was helpful to a point. Eventually I ended up with a different adjuster. When I took the car back to Caliper the final time, the new adjuster claimed there were gaps in the notes, and because of the time between bringing the car back, it could've been new damage. What she said did make sense, but the issue was the same (the bumper kept popping out along the right side seam and would not properly connect to where the wheel well liner was between the bumper and the chassis. There are 2 plastic keepers there to keep everything in place, 1 of them would not stay connected. That was always the issue. The new adjuster was not helpful at all. I dropped Geico. Fast forward to now. We still have the car. I decided to buy a new bumper and put it on. There are a number of useful videos on YouTube. I removed the old bumper. When I went to put on the new bumper, there was nothing to attach the bottom anchors of the bumper. I looked at the remainder of the video, and figured out the splash guard was missing. There was not a trace of it. No screws, nothing. There is rust on some screw holes but no screws. It appears Caliper never replaced the splash guard. Bottom-line is, the bumper attaches to the splash guard, and without it, the bumper cannot be properly installed. Caliper was supposed to fix it the right way, and they didn't. Geico approved Caliper's solution. I attached a few photos. This link will show what the splash guard looks like on the same kind of vehicle, and what bolts attach directly to the vehicle: https://www.youtube.com/watch?v=pjnVHp15a6Q read more