3 of 13
From Chris' review
Aug 24, 2023
I wish I could leave negative stars. Brought our Yukon Deniali here after getting rear ended. It was an approved shop for our insurance carrier. I regret this decision very much. I will say that my estimator was very nice and the location had great communication. The work that they did our our vehicle was awful. It started with this and kept getting worse. After bringing the Yukon home I tried to remove the tow hitch cover and coudln't get it off. It usually just pops off with a twist of the knobs. Got underneath the vehicle and found that it was rigged up with strap clamps. There was no way to get this thing off without cutting the knobs or bending the clamps. I'm guessing the tech thought we never towed anything and would never see it. PIctures of what he used below. They provided the proper parts for me to install myself after I called. Then, first night out we noticed a tail light wasn't working. Found out they crimped a wire and had to fix that. After driving the car a few days it just didn't feel right. Every bounce jarred the body when before this thing felt like it rode on air. The rear bumper wasn't fitting right on the side we got hit on. It was buckled out. I had lost all faith in the this shop based on the first two issues so I called my insurance carrier and had another shop inspect the vehicle to ensure everything was OK. HOLY CRAP, I can't believe what they found. This shop should be fined, put on notice or closed down based on the crap work they did. Pictures below don't even do it justice. I won't even be able to convey everything the other shop pointed out but I'll do my best. Issues with the paint, alignment and body work all around. They cut every corner they could to help them save money and charged full price for this crappy repair. The tried to hammer out the metal where we were hit instead of replacing it which caused the bumper to not fit properly. They even forgot to finish a part of the frame that was hit and showed exposed metal and rust. Their green mark is still on the body of the vehicle proving it was identified but never fixed. The rear suspension they installed wasn't even tightened down well and it was LOOSE. They didn't remove the rear windows when painting so there was build up around them that looked terrible. They did something wrong with the clear coat the new shop showed me. I can't even begin to relay how bad this repair was. They half assed everything. Pics below don't even do it justice. The pink lines are from the new shop identifying issues that werent' fixed. Do not go here, never go here and tell everyone else to not go here. How they got such a high google rating is beyond me. Keep in mind these photos were taken after this shop "repaired" our vehichle and were underneath the bumper they put back on. read more














