I'm conflicted writing a review because the staff and manager were very nice but car repairs can really be a headache, so it's worth helping someone else out. I took my Audi a4 here after being rear ended. Was told it would take less than 2 weeks. They finished a few days early but within the hour of picking it up I could see both the back emblems were crooked/ off center and a dent in the trunk was missed. The manager was very apologetic quick to try and right the wrong. I had to wait nearly a week to bring it back in for new emblems and an outsourced guy to fix the dent. To me, it was pretty embarrassing and inconvenient driving around knowing how ridiculous it looked for a week. I later noticed the trunk alignment wasn't perfect but was told it can't be 100% Other than needing to bring it back, they returned the car clean on the outside, but the inside was smudged with dust or dirt prints from hands by the window and shoes below when feet are dragged in. Carpet was clean though. There was a pen stain probably from someone's pocket that dragged on my leather seat. Luckily that came out with some scrubbing. Lastly, my license frame is now only held in by 2 screws on the bottom and I assume the top was glued? When I brought the car in, I had all 4. Audi plate frames are unnecessarily complicated but this is totally wrong and if the screw fasteners behind the frame were broken upon removal, then it should have been replaced or at least fixed appropriately. The 4 rings emblem is now straight but about half an inch too low The staff is kind and informative, maybe I just got unlucky with the work done. But I would feel a whole lot more terrible if it were coming directly out of my pocket. For over $6k, it should have been perfect and back to its original form. I'm glad it's all over and that it looks good now. I hope the work holds up. They have a great life time warranty policy. Side note: I also wish I could give 2.5 stars and not just 2 but I guess I don't get that option. read more