PAID $1100 FOR "SERVICE". THEY WRECKED MY POP-UP. We brought our 2022 Forest River Rockwood Pop-Up to this location for warranty work. We also had $1100 worth of additional services done at that time. When we came to pick it up, we discovered one of the bed supports was crushed. (I figured it happened when they used a forklift to move the RV while the Beds were set up, despite all the warnings in the manual NOT to do that!) Despite "Jessica" initially agreeing to have us bring it back in, our service Rep "Julia" refused to see us. She tried to claim it was pre-existing damage, despite damage to both the frame AND the pole! (Surely their service techs would have noticed only one of the two poles on that side fits in that bracket now?! And they just "magically" knew to put those two together rather than mixing them up if it were pre-existing?!) She even trotted out the manager who kept repeating "Probably's Not Proof!" over and over again like it was somehow a magic get-out-of-jail card just because I didn't have... video evidence of them using the forklift, I guess?
The stupid part? I got it repaired somewhere else for under $100. They took a customer who had already spent $1100 with them, and gaslighted me over $100 in damage. Document EVERYTHING and take pictures of your entire RV before you trust these petty people to do any work. Better yet, just go anywhere else. read more
