I leave this review because I filled out a survey explaining my experience and requested a call back. If Car Max had actually called me back then this could have been resolved and not shared on social media. But, like so many other companies, requesting reviews prematurely, they will get this. I hope it helps other consumers to be wary. My wife and I shipped a car to TN from NC ($250),test drove it, and meticulously inspected it. After two days of procuring finances from another lender we came in at 6pm and didn't finish paperwork till 8pm (saved 4.5% in finance interest rates!). Being dark we drove the new car 2 miles to our home. In the driveway I noticed the roof rack had been bashed in and seriously damaged. I immediately drove it back and they said "we don't know how this happened, we'll get it fixed". So by deductive reasoning, the only explanation, an employee took our new car through their parking lot drop arm barrier and damaged the vehicle. At this point an incident should have been reported to a supervisor. May have been! But security cameras would show exactly what happened, regardless. The repair date has been set for two weeks out for what they say is a one hour repair. They don't seem to want to hustle any and make things right. As I mentioned, they haven't even called despite my complaints. So here's my warning; the process may be fast, easy, and they will communicate non stop until you buy a vehicle, but once they have payment you will not be communicated well with, they will take weeks to repair a vehicle they damage, and they'll have no more (insert plural choice word) to give about you as a client. Also their finance interest rates are absurd and you should look elsewhere for lending. read more