I went to the Carpet Gallery in Hagerstown Md in November 2020. I wanted to buy solid colored carpet that could be cut and bound for seven different sized rooms. I told the salesman that I wanted relatively inexpensive carpet and he showed me some very small sized samples. I paid half of the cost down and it was delivered in January 2021. As it turned out, this carpet was the most horrible looking carpet you would ever want to see, The guys that delivered the carpet demanded the check before the carpet was laid down and told me after I asked about the stain like markings on it, that it would look better after being laid down for a couple days. I did not have my glasses with me, and I hate confrontations , so I waited 2 days and then went back to this empty house I was having work done in. Well the carpet even looked worse , and I called the Carpet Gallery. They refused to offer to do anything about it , and insisted nothing was wrong with it. I filed a complaint with Better Business Bureau, but the Carpet Gallery did not respond. Finally , I reluctantly filed a small claims lawsuit. Unfortunately the judge was not pro consumer and I knew a few minutes into the hearing that he was on the side of the company. That feeling made me nervous and I did not do a good job of presenting my case. I had read before the hearing that it was very difficult to win a carpet lawsuit based on the bad appearance of the carpet. Anyway I can appeal but I don't know if it would be worth the time and effort. So all I can do is warn as many people as possible about this company. Once they get their hands on your money, you are over with them and they will not do anything to satisfy any complaints you might have, read more