So after suffering for several years with what I assumed were faulty LOVE bracelets, I met an amazing service advisor by the name of Caitlin H. She actually listened as I expressed my long standing disappointment and frustration with their product. She then assured me she would resolve this issue and gave me two options. She noticed that my bracelets were too large and felt that they were sliding around and banging into each other to the point where the screws would loosen...So she offered to exchange them for a smaller size or issue a store credit. I decided to trust her and exchanged my 20cm bracelets for 18cm bracelets. Turns out she was absolutely right..The new bracelets are much more fitted and do not slide around. I have had them on for 2 months straight and have not had to tighten the screws. While I am grateful that Caitlin was able to figure out the issue, I am annoyed that several other associates including the manager couldn't do the same. I appreciate Caitlin's caring and thoughtfulness. She really does care about her customers. Cartier is lucky to have her and should consider promoting her! Thanks again for the awesome service Caitlin! read more