9 of 75
From Olivia's review
Jan 25, 2024
I would not recommend the catalyst to anyone that's looking. The property manager, Chris P., is absolutely awful and does not care about the well-being or safety of the residents that live there. We were in the apartment complex for 3 years total, two years with different management and as soon as the new property manager took over, everything went downhill. 1. 5 cars were stolen within a year - Countless of residents asked for cameras and for a new gate to be installed but no changes. They finally installed a gate that never worked so it was basically there for decoration. 2. It's a high-rise apartment with 28 floors, with three elevators - at a minimum, an elevator went out at least once every two weeks. At one point, there was one elevator out for three weeks. 3. Sadly, we had someone commit suicide on our floor that lived alone. Multiple people on our floor complained about a smell for three days straight and no action was taken by the staff at the catalyst. Finally a resident decided to call the police and when they entered the apartment a dead body was found. 4. One night we woke up to our entire kitchen, living room, and part of our bedroom/into the closet flooded. The kitchen sink fell through and busted the pipe under our sink so any time someone used the water, it would flood our apartment. They ended up having to replace all of the floors so we were out of our apartment for two weeks. There was dust everywhere, items all over our bed, couches moved, furniture on the balcony, and we couldn't even access our bathroom. We tried contacting the emergency maintenance number for three hours and no one ever responded. Below were some of the things we experienced during this time - * 3 drying fans and humidifier running 24/7 for 4 days straight - we would be unable to sleep (video of noise and condition attached above.) * Breaker flipped off for power in the living room due to open outlets on living room floor with water in them (see picture attached - fire hazard). * No plumbing to kitchen sink * 2 rugs were completely destroyed and ruined * Dishwasher and fridge pulled out from wall so we were unable to store any food. * Open nails in wall from trim taken out, trim and all trash still on balcony - hazard for us and our dog * Maintenance emergency line was unresponsive for 3 hours while we tried to stop more water damage in peak of pipe drainage. Called repeatedly to the concierge and emergency maintenance line to help us or turn the water off because every time people used any water it flooded our apartment even more, Chris our Property Manager was aware of this and has said nothing regarding the entire situation. He actually came into the apartment the day of and didn't speak to my husband or myself. This happened on March 22nd and he did not reach out to us until April 1st when I emailed asking when we could move back in to the apartment. This is the cherry on top! Since we were not been able to live in our apartment for two weeks, due to dust being everywhere, not having access to our bed, couch, bathroom, and fridge as well as nails and floor boards being up/everywhere while having a golden retriever that lived with us, we asked that our rent would be prorated for the amount of time the apartment was has not been livable - his response was this "During this whole process, the apartment has always been considered to be in livable condition since there is running water, air conditioning, and electricity" and did not discount our rent by any means. He actually had the audacity to put our renewal letter in the door while all of this was happening. Needless to say, while the location is great, I would never recommend this apartment complex to anyone. It was a complete nightmare the last year we lived there. We still have friends that live there and experience all of the same issues, cars still being stolen, security gate not working, and elevators are still out every other week. read more































