The bowls are large, but they aren't filled anywhere near halfway, which already feels like poor value. On top of that, being charged extra for something as basic as rice is frustrating. If I'm paying more for a base item, the least I'd expect is for the food to be hot but everything was lukewarm at best. The heat lamps clearly aren't doing their job.
It's also surprising that dips like hummus come at an additional cost, especially when there are plenty of unlimited toppings like vegetables. It would make more sense if something like hummus could be substituted in place of another topping rather than treated as a full add on.
To make matters worse, the staff's attitude didn't help the experience. They also ask if you want your complimentary piece of pita...of course I do. It's the only thing I get for free. Maybe allow an extra dip in place of the pita if people decline it. That's a thought.
Overall, between the portion sizes, extra charges, and lack of warmth in both the food and the service, it didn't feel like a great value. read more