Made an appointment for a manicure at 5pm. Did not get greeted upon entering. Was not seen until ~5:25. There was a girl bouncing back between myself and another client. Unsure if she cleaned her hands/changed her gloves in between. My nails look OK but the whole process was rushed. I did not really get a spa treatment either. My nails were done and at the end I briefly got a hot towel and lotion (30 seconds, tops). The worst part, though, is that I came out with three damaged fingers: one bleeding from cutting the cuticles too close and the other two with a brush burn from using the nail file too harsh. See pictures. For sure, I'll not be returning. read more