I first went to Chaska at their Mississauga location and have been there on quite a few occasions thereafter and was always delighted by the ambiance, service and food Not surprisingly, therefore, I was excited when I saw them constructing a location in Oakville Yesterday I noticed that this location had opened So I decided to call them at 2:15pm yesterday to place an order and they told me that I could either place an order on-line or via Uber Eats I had no desire to go through Uber Eats since Chaska in Oakville is almost next door to me and since I didn't have the time to register with Chaska on-line. After much discussion the lady on the other end of the line said she would make a one-time exception and take my order over the phone So I did... I told her that I wanted a Achari Chicken Kathi Roll and a Chicken Tikka Kathi Roll ... with rotis extra crips and that I would swing by at 5:15pm to pick up and pay for my order I arrive there at 5:11pm and they hadn't even started preparing my order 'We were very busy' was what I was told Flabbergasting When I told them (again) that I wanted my rotis extra crisp.. I was told, 'that will be possible IF the Chef agrees' Ridiculous I get my food finally at around 5:30pm and they threw in a samosa as compensation for their extremely sub optimal service ... hilarious I get home to discover that the rotis were anything but crisp and I had to open both the rolls to to figure out which one was which I then had to heat both the rolls on my griddle so as to get them to the level of crispness that I like Clearly, the crew at this location has not been trained and if they have been, then their training manger needs to be shown the door This location is a far cry from the one in Mississauga and unless they shape up and shape up fast... they will be pulling their shutters down in the very near future In my year on Yelp in don't recall ever given an establishment a 1 star rating... but there's always a first time read more