Sadly, mrs Brown clearly needs to seek psychological counseling. Ms. brown is a very angry person bringing drama everywhere she goes. She harassed our FB site, had to ban her, then she started leaving threatening messages on our shop phone, we finally had to involve the local Sheriff. Sad. We tried to explain the situation to her but she had already made her decision that we are "bad people" because we don't give our services for "free". Our diagnosis is accurate Ken is a highly qualified tech. Our labor rate is $80/hr based on national labor guid. All within industry standard. We allow customers to leave a car after repair for 24 hrs after which we reserve the right to charge storage at $30/day, we are also an impound yard. We charge storage to encourage people to pick up their cars, otherwise I've seen cars remain for weeks on end. We explained this to our customer who informed us she would need to leave the car for several weeks. We gave her a full week of storage for free, she was grateful about the entire transaction. No one is under any obligation to store their car at our shop. We discourage it as we need our space for new business. We informed our customer that her mother Theresa Brown was threatening us and harassing our employees. She said her mother is very reactive / volatile. In the end, the incentive system was again successful as Theresa Brown managed to have her daughters car picked up the following Monday, no storage fees or incurred. Running a business is no simple task, we do our best to please all of our customers and we please most everyone. This person wasn't even a customer, her adult daughter was our customer and she was very happy. Remember, for every one negative comment on Yelp we have an additional thousand happy customers who don't post. A happy customer will tell a friend. A angry customer will tell 100. Yet this person isn't even a customer. read more