I wanted to like this place, it's closer to my house and fairly priced, I wanted to give it a chance and I did twice. However, the customer service and lack of quality got me going back to my other Nail Spa. Chic nails is about $3 less than my typical nail place, but you can totally tell the difference with the quality of the products and customer service and cleanliness of Chic Nails. They're don't live up to their name. To start with, this place is nasty. I had to request to have clean nail clippers used on my manicure because the ones being used had someone else's nail crust on it and "Trish", the one who did my nails, threw a fit and acted like it was too much to ask for. Instead of the owner reinforcing any type of policy to clean, or sanitize the tools used from person to person she just shakes her head and smiles and says there's nothing she can do. I typically get a very simple solid color dip with a shellac clear top coat. Short, square round nails. That's it. Apparently that also is too much to ask for, because in the only 2 times I've been, I keep getting pushback for wanting dip with a shellac top coat. When I was able to get my "difficult" request done of dip with a shellac top coat, they don't use a bottom coat for the dip, the cuticle end of my dip started to lift up from my nail creating a gap that my hair gets stuck in when I brush it (which means tons of bacteria is being trapped in there also) and my top coat began to peel and flake off like it was regular nails polish. I typically tip $10-$20 per service depending on what I'm asking to be done. I'll gladly pay the extra $3 at my other place plus tip to get my simple dip and shellac top coat in SANITARY conditions which are a requirement by law anyway. read more