I hate to be this person, but this experience was rough, really rough! Although it plays into the stereotype, I do love Chicken Express as a business. Before the pre diabetes kicked in I'd drink their tea...the sweetest concoction that's braced my lips. Nowadays I enjoy their spicy tenders and yeast rolls...in moderation. This go around called for a quick drive thru visit, and started out fine. I love that we had the option of a drink or second side with our meal. Although unseasoned I love that they offer corn on the cob. I season mine at home. Unfortunately, this location is oddly inefficient. Friendly...but inefficient. We were told that the biz ran out of spicy chicken strips. They quoted us a 6 minute wait...which was fine. However, from there we waited, and waited, and waited, alongside 2 others. The associate who took our order went on break, occupying the car besides us.The gentleman behind us in line received his order about 5 minutes before we did, and after about 15 minutes our chicken arrived. The 3rd car waiting (the one that was there waiting for their order when we took ours) was not as lucky, they were still waiting for their order when we left. We came home to find my fiancés mashed potatoes missing, and incredibly old fries. I always appreciate fresh chicken, so thank you so much for that, but for fast food, there's certainly room for improvement with this establishment. While my fiance refuses to go back, I'm more than willing to return. I'll chalk it up to a rough night or a tough hiring season' and I look forward to improvement-(chicken) fingers crossed! read more