Well I have been eating here since 1991 and have always loved it.
I ordered dinner to eat there recently and added some sweet chili sauce as I usually do. I quickly tasted something spoiled. I narrowed it down to the sauce. I opened the jar and it smelled spoiled. I summoned the waitress and addressed my concern of it being spoiled. She said it was a vinegar smell and that they had switched brand of sauces recently. I had only taken a couple of bites. They know me there and that I always finish my meal. I immediately pulled out my credit card to pay for a full uneaten meal. The server summoned the lady at the front (who is like the manager and I have known her for years) who asked me what was wrong and I told her the sauce was spoiled. She said maybe it sat out too long. She also said they had not switched brands of sauces. She made no offer to replace the meal or resolve my issue, took my credit card and charged me for the meal. They lost a 30+ year customer. I know my $15 doesn't matter as the owners are multi millionaire's.
I am also calling the health department to make sure they are storing their sauces appropriately.
Breaks my heart because I use to defend bad reviews of this restaurant because I have never, ever had a bad meal or service. read more