December 24th 2024 To whom it may concern, I'm writing this because of my experience yesterday at approximately 4:30 giving you that time for any video or surveillance you may have for review. I went into the store to simply get a fountain drink and a lottery ticket as I do often being that I am a resident of Long Beach.The store employee there, an African American male seemed to be visibly stressed out. He was being rude to customers, treating all customers and not just me disrespectfully. When I was buying my drink he was short with me. I even asked him if he was okay. At this point he was talking to the other employee there about how he knew people he could call that would do violent acts towards people like some kind of street thug. It must have been related to someone else because I had done nothing or said anything that would make me think it was intended for me. In my opinion at this point he was extremely hostile and combative. All I wanted was a lottery ticket and he said it was down and he couldn't do it. When I asked him if it would be fixed tomorrow he said he didn't know or care and I think he said he didn't want it to ever get fixed. I said and because I felt offended that I was the customer and without me he wouldn't even have a job. He then called me an A**hole right to my face and also said that every time I came in there I acted like one. When I was leaving I said he was nothing more than a minimum wage loser and to get a life. He followed me out and stated I was banned from ever coming back into the store. At this point I became so angry I came back into the store and threw my drink at the floor. When I was walking to my car he came outside and threatened me with physical violence. I still have a hard time believing that it all happened. I definitely feel I did nothing to deserve it. I'm glad in a way that he didn't attack me as your company would be facing a lawsuit. This person has absolutely no business working with the public. He is a Toxic and Violent person. If something is not done about it I'm sure that there will be consequences of his actions in the future. It is shameful how this employee acts towards your customers. This behavior is unacceptable and something should be done about it. If you have any further questions please don't hesitate to ask. Thanks for your valued time in this matter. Respectfully, Lee Smithson This is the Statement I sent to the Corporate office. As of now 30 days later I have heard nothing back from it and the person my statement is referring to is still there. It's hard to believe they would do nothing about it and allow this person to continue working there. Date of experience: December 24, 2024 read more