I have bought several covers from Classic Accessories over the years (patio table, patio sofas & chairs, BBQ, shade umbrella and log racks). For their 2024 Cyber Monday promotion they offered 60% off and free shipping on all orders. I went ahead and ordered a patio coffee table cover using their promo code. I checked the receipt and it had a $17 shipping charge. I called their (seemingly offshore) customer support and explained that I thought I had been incorrectly charged. The customer service agent said they would discuss the refund with their supervisor. I also sent an email to their customer service email address and heard nothing back. Absent any refund or response, I filed a dispute with my credit card company and Classic Accessories can enjoy the charge back fee. The cover is still sitting in its box ready to be returned. I'll never buy anything from this company directly again and will simply buy another brand or buy through Home Depot who actually honor their shipping and refund policies. read more