It's taken me a while to write this review because quite honestly I'm still getting over how traumatic the experience was (and yes, I am using the word traumatic correctly). I was referred to Emmy by a co-worker so I was really excited. I will admit that I have had trouble finding a respectful nail tech who does good work in Portland. As soon as I entered the shop, Emmy's sister said something under her breathe. I let it go because I did not want to be paranoid. During the appointment, Emmy's sister left. Emmy was professional and did a great job with doing my nails. Right before my appointment was over, Emmy's sister returned. Her sister came over to me and said, "you're hair makes me want to pull out my flat iron." Mind you I am a Black woman who typically wears her hair natural (often Afro-like). I was shocked, and appalled. I didn't know what to say. She made a gesture as if to touch my hair (without my permission of course), but stopped herself. I told her that I loved my hair and she said, "yeah, God makes us all different for a reason." If that was the extent of this awful experience I may not be writing this post, but it gets worse. Emmy's sister starts to inspects my nails and says something to Emmy not in English, and Emmy responds in English "no she is not broke." At this point I'm like wtf?! I say "no, I'm not broke." Emmy sister says "well your nail art is so basic. People come in here getting basic nail art because they are broke. She has had clients who say they are broke." At that point I am embarrassed and angry. This woman was being so unprofessional and Emmy, the owner of the shop did not stop her from antagonizing me. AND it didn't stop there. Once my nails were done, Emmy and her sister stared at me the entire time waiting for payment as of they were waiting to judge how I was going to pay. When I tell you my hands were shaking, I was so embarrassed, hurt, frustrated. They watched me like a hawk. So much so that when Emmy received an alert to her phone, she said "there it is." (Referring to my payment) and when it wasn't, she said "oh no it isn't." If I could give a zero, I would. I don't know anyone who would have appreciated being disrespected or being antagonized at their nail appointment about their looks or what they can afford. Emmy definitely does good work, but it should not be at the extent of being harassed by her sister/employee. Below is her response to my colleague who called her out. It is not really an apology and if she was really apologetic she would have contacted me directly. read more