I went back and forth on writing this review because I really loved this theater at first, but it's consistently gone downhill. For context, I literally drove from PG County all the way to Tysons (if you know, you know) just to come here - that's how much I loved it.
So... this theater has a full bar and kitchen. If you arrive about 30 minutes before your movie, a server will take your order right from your seat. The drinks? Always on point, I must say lol. But let's talk about my last two experiences.
Experience #1:
I walked into the theater, got comfortable, and everything seemed fine, until Jerry from Tom and Jerry decided to run across the floor. I had to take a moment to process what I just saw. Thankfully, the server and manager handled it beautifully; they were understanding, accommodating, and really professional about the situation (the server was very knowledgeable about her bourbon ). I left impressed and decided to give it some time before returning, assuming they'd fix the issue.
Experience #2:
A few weeks later, I came back. I arrived about 20 minutes early and was told to order at the counter this time instead of from my seat. I ordered the popcorn trio and a drink -- $45 total. When I entered the theater, the previous guests' food and plates were still there. I waited for someone to come clean, but no one did, so I had to ask.
When the server finally came in, she asked me about the concern, but spoke mostly to another woman and acknowledged me here and there. After I took my seat, she asked if I was in the right one... like huh? There are only 2 of us in here I think you can determine pretty easily if I was in the correct seat - I brushed it off, but it got worse... nearly 40 minutes later, I still didn't have my food. I had to get up and grab it myself and another woman was up there wondering where her food was as well . The back flooring was kinda dirty from what I could see, but I couldn't see it all so I can't call it.
To top it off, one of the armrests near me was missing, and instead of fixing it, they left the screws exposed.
I really struggled writing this because I've been loyal to this theater, but honestly, I won't be back for a while. If I do, it'll just be to watch a movie, no food, no drinks. I might try another CMX location eventually, but I'm truly disappointed. read more