Cobblestone damaged my paint and denied it despite the exact damage was done to another black pickup truck that went through their car wash after me. I plan to submit a claim through an attorney, so if anyone experienced the same and would like assistance in resolving this matter, please let me know. Here are the details
On April 8th at approximately 330p, I went through their car wash. When drying my vehicle, I noticed about 20 small paint chips that were very noticeable because they chipped the paint down to the bare metal. They were equidistant on the right side of my vehicle about 4.5' from the ground. On a car, this would likely be window height and it may not damage a car.
I asked an employee to look at it and he called the manager. They stated that it could be pre-existing condition. I purchased my truck brand new about 6 months ago and wash it every week. I am certain those chips were not present.
The employee refused to turn off and inspect the car wash. He and the manager decided that the best they could do is check the cameras and get back to me. After the employee obtained my contact information, he also provided me with the corporate number. I have since left two messages with no return calls.
While driving my vehicle, I noticed another pickup truck had just gone through the wash. I walked over to inspect that truck and noticed the same damage on his vehicle. I asked him to take a look and if those were previously there. He was upset and also talked to the car wash employees.
The employees continued to deny that it was caused by their machines and refused to turn off the car way. I had to leave at that time because of prior commitments, but I am certain there were additional vehicles damaged that day. If you experienced the same, please let me know. I can be reached at lmota0101@gmail.com.
I posted some photos, but the reflection of the black paint makes it difficult to capture the severity in a photo. read more