DO NOT USE THIS COMPANY TO HANDLE THE AT HOME EUTHANASIA OF YOUR PET. I made the mistake of booking Dr. Jaime Pickett on CodaPet to handle the at home euthanasia of my beloved cat, Pookie, and I deeply regret that decision. Dr. Jaime came to my house and performed the euthanasia on schedule, so I initially believed that Pookie would be in good hands and that the aftercare would be smooth sailing -- boy, was I mistaken!! After the appointment, Dr. Pickett took Pookie's body with her and didn't provide any details to me about the expected timing for receiving Pookie's ashes. She also didn't provide me with any details about the crematorium where Pookie would be taken and didn't explain to me whether the clay paw print or tuft of fur that I ordered would be handled by her or by the crematorium. The lack of information made it extremely difficult for me to follow up on Pookie's cremation and the mementos that I ordered. I had to call CodaPet MULTIPLE times in order to have someone reach out to Dr. Jaime to get her to contact me so I could let her know that I had questions and concerns about my order (including for a urn charm that I initially ordered and wanted a refund for and Dr. Jaime claimed she hadn't charged me for it (but she did) so I had to follow up again for a refund). I also had to contact CodaPet multiple times to receive information about Pookie's cremation and the timing, which Dr. Jaime did not provide me. Eventually I found out the name of the crematorium (Agape) and they were great and very communicative and gave me all of the information I needed about Pookie's cremation. They also mentioned to me that Dr. Jaime did NOT include a clay paw print or tuft of fur on my order form so they did not do that before cremating my cat. Of course, this startling revelation TRAUMATIZED me and I followed up with CodaPet IMMEDIATELY to have Dr. Jaime contact me. Dr. Jaime then belatedly explained that she handles the clay paw prints and tuft of fur herself for "quality control" to ensure "good quality". Almost 3 weeks later, I finally received Pookie's ashes. Dr. Jaime told me she would hand Pookie's ashes back to me directly, but of course she didn't follow through with what she said and instead she callously left Pookie's ashes with a receptionist downstairs in my building's leasing office about 15 minutes before 11am (notwithstanding the fact that I told her I had a work call until 11am and she agreed to meet me downstairs at 11am). When I opened the bag with Pookie's ashes, it became apparent to me why Dr. Jaime chose to leave my baby's ashes with the receptionist instead of handing them to me as she promised -- the clay paw print that I was so desperately yearning for was nothing like I would've imagined. When I looked at the dirty clay that she used, I instantly had a feeling that Dr. Jaime probably reused some old clay. In fact, the clay even has random scribbles and markings on it that have nothing to do with my cat, which leads me to believe this is reused clay. (SEE PHOTOS ATTACHED) By providing awful customer service and an AWFUL clay paw print that I can't even keep due to it looking filthy, Dr. Pickett not only disrespected me, but she also robbed me of the one lasting memory I would've otherwise had of my cat's paw print. I cannot recommend CodaPet's or Dr. Pickett's services to anyone. Please don't make the same mistake I did. read more