The design and architecture carry this Auberge location... the service and communication were seriously lacking, keeping this from being the same caliber as other Auberge properties The good: -Spectacular design & thoughtful touches -Easy to forget you're in the city -Beautiful grounds -Pet friendly with thoughtful touches for the pups - Luties ! The bad: -Started off the stay by killing a giant Texas roach on the bathrobe when I first arrived in my room -Lack of communication by most of the staff -Horrible problem solving by the staff (the pool had to close due to weather, and when it reopened the staff could not figure out how to re-establish a smooth process for food, drinks, towels. Did not communicate with confused guests about the situation during this time) -When the restaurants close, there's no space to continue after hour conversations. -There are no extra amenities - no spa or in room massage or anything similar you'd find at other places of the same caliber - we watched someone's luggage get lost between their car and room, which was clear could easily happen again (due to lack of communication between staff) so we handled our own luggage Overall we were very surprised at the experience. We did have some good food and make new friends which was lovely. That being said, we won't be actively planning a trip to come back read more