There are at least four locations in the area for Computer Answers - Albany, Schenectady, Clifton Park, and Bennington, VT. - according to the business card I picked up in the Clifton Park location. If you search online you may also see locations in East Greenbush and Brooklyn. I'm going to describe my experience only at the Clifton Park location. Attention: The phone number listed on Yelp is correct: (518) 383-0313. The number listed on their webpage and all paper generated documents at the Clifton Park store (e.g., claim checks & receipts) is incorrect. They list their business hours as 9 am to 9 pm seven days a week. This does not necessarily mean that they have a technician on duty during those hours. The Clifton Park location shares space with a Smoke Shop which is open during those hours. When I visited the store one afternoon to inquire about bringing my desktop PC in for repair, the employee I spoke with told me I could return that day with it by 6 pm. I did return by 4:30 pm and that employee was not there but a second employee whom I had observed during my earlier visit was able to receive my 3-year-old PC, add me to their customer base, and provide me a claim check. I also picked up one of their business cards from the counter and noticed the next day that it said on the reverse side that new customers could receive a 10% discount. CA makes a point of promoting free diagnosis within 24 to 48 hours. This was emphasized by the first employee I encountered. It being a Tuesday when I brought the PC there, I called them on Thursday afternoon to check on the status. The employee who answered the phone said they had not had a chance to look at my PC since they were very busy. When I asked when I might expect to hear the result of their diagnosis, I was asked if I had paid an "expedited fee." This was the first I was hearing about an additional fee, and it was explained that the fee would allow my PC to leapfrog over other customers who were in the queue. I wondered if that leapfrogging would apply to diagnosis, repairs, or both. I didn't ask, and I didn't inquire how much such a fee would be. I decided to give them until Monday, assuming they did not work on repairing computers over the weekend. Monday afternoon I went to the shop in person to inquire about the status of my PC. On this visit I met Dwayne. He pulled my order up on their database and explained to me what their diagnosis had revealed. He said that my rotary drive with all the software had a problem and needed to be replaced. I said I thought the problem was not with the rotary drive but with the solid state drive that stored all my data since a check disk analysis I had done was successful on the rotary drive but failed on the solid state drive. He assured me that their analysis was accurate, and they could start the transfer of the drive's content to a new drive momentarily. When would it be completed? He seriously doubted it would be finished by 6 pm when he would be leaving. When he came back to work at noon on Tuesday, he would call me. Not having received a phone call by 1 pm on Tuesday, I called them. Dwayne explained that they now had found that the solid state drive also had some sectors that had failed and that drive also needed to be replaced. The transfer process needed to run overnight. He would tell the other staff person to check it out in the morning on Wednesday, and if everything looked good, to reassemble my PC. He would call me when the work was complete. Not having heard from anyone by 1 pm on Wednesday, I called them. Dwayne said my PC was ready for pickup. By 2 pm Wednesday my PC was fully connected at home and the first thing I realized was that all of my data had not been restored to the solid state drive! Instead of cursing, crying, and pulling my hair out, I crossed my fingers and hoped that my practice of backing up the data on that drive nightly to the cloud would successfully now restore the missing files. YES!!! Let this be a lesson to those of you who may be reading this and considering that you can always rely upon someone else to pull you're as* out of the fire when you have a problem. I'm sure if I were familiar with repairing computers I would have saved a lot more money than the 10% on their bill. But you expect to pay them for their experience, available equipment, and the three year warranty that they provided. Either way, $441 before sales tax is either acceptable or unreasonable depending on your perspective. But what was that $18.87 service charge? Addendum: It's now Friday, and the PC has been working just fine since I picked it up on Wednesday and restored the missing data. The phone rings, and who is on the other end? Dwayne! Is he calling to ask me if I'm satisfied with the quality of their work? No. He's letting me know that they just realized that there were additional files that were available to have been restored to my solid state drive. read more