Do NOT buy from Cornhole Antics! We received our custom boards for our son's college graduation gift with a dent in the corner from shipping. I emailed to let them know and they REFUSE to replace the one board because it was 2 days outside the 5 day window. We did not open the boards when they arrived as they were a gift for a graduation a few days later. Now, we have a $314 dented cornhole set for a graduation gift. Even though pictures were sent showing our son opening his gift, they refuse to replace the one board. In addition, one of the beanbag's stitching has already ripped after only 2 days of play! Ruben is completely not willing to back his product. When you spend that much money, it should arrive in excellent condition.We will surely find another cornhole company for our next order.They offered $25 convenience check, but that doesn't fix the dented gift. How about standing behind your product?
Response to Ruben:
That is a complete lie. Boards were received on Apr. 30th (when we were out of town), and I sent the email about damage on May 9th after the gift was opened. Your company even shows delivery as May 4th, and my email as May 9th which IS five days and within your window of time, so how is that 2 weeks? Why are you lying? Of course we used the boards, we were under the impression you would do the right thing and replace the damaged board. It isn't about the money compensation, that's why we refused the measly $25. We wanted a nice graduation gift that we paid $314 for. I am a very positive person, but we feel completely disappointed in your company because you weren't willing to rectify a situation that was caused by your shipping, using a lame "it's out of the window of time" argument. I hope we make at least one person think twice about doing business with you. Most of your positive reviews are from many years ago-it's obvious you have lost total sight of customer service and a solid product. I wish someone had warned us before we purchased from you. read more