I had an unwelcoming experience at crossover today. My dog bailey has been there before few months ago brought her in for full blood work up for seizers she started having. . And was given some meds to give her twice a day and see how she performs. Well over all this time she only had a few break through that only lasted a few min and she would recover we dont miss medication just break through ones I understand well today i came home found her in deep thrall of full grand mall that lasted 30 full min while i called ur clinic i told receptionist that i need to bring her in and get emergency meds to get her calm an get her temp down before she dies i was told they could not take her because they wete full of appointments i explained she is in 35 min siecer with high hart and temp and i am in hickory creek. Tbey said bring her to emergency i explained i have to get her temp down asap and your location is 28 min from my house the emergency is 40 . So I will need to bring her in. I told them she was on verge of death by time i get there full hour continius seizer i was first told her temp was 108 and they got her seizers to stop and temp down to 105. They gave me sum new meds recommended i bring her to emergency so they can watch her over night. So i said okay . I was presented my bill and paid. Not being shown what all the charges were until after i paid. So i asked there is a chage for after hours emergency i asked what it was for and stated i am here during hours and was told oh thats just what it says i then repeated all nicley that words mean things and is there a during hours emergency line that could be applied instead. Receptionist did not like this and stated i should have taken her to emergency like they suvgested i then told her that if i would have done that her organs would have all began to fail since her temp wad 108 just getting there another 20 min would have meant life or death she got snarky and statef u should be thankful that we saved ur dog i then began to get upset if i would have listened to them and not arrived there to get her temp down she eould jave been dead. . And thst me bringing here to ur location due to length of seizer body temp ect is what ssved her. And i also at that time now being annoyed did say i did just pay you as well to give her care and said the f word. . I shouldnt have ur vet then came out said same thing and said she didnt like my tone and that your place was full and they stopped everything to help her even that one customer had anxiety attack because the doctor was working on bailey and not her dog. I sure would have thought a dog in distress more important than lady with anxiety. Then she demanded I leave and not return. Worst experience in my life to be treated this wsy just trying to save my dog Also charged for certain amount of medication see photos and received way short dosage and total number. Here is link to the phone call interactions showing lack of empathy and help for my dog. once again she had been having a seizer for over an hour by the time I arrived i live 30 min from vet, and they were suggesting as they did the other person that did a review with complaint that I take her another 25 min away. Time is of the essence in these issues, and they simply could care less. https://drive.google.com/drive/folders/1Y8IP3fT-t_rTjfHwB99o34sIOtMm-oFG?usp=sharing read more