Where to start where to start... Long story short: Needed a backflow device hooked up. I had to reschedule a couple of times (have a 6 month old baby at home, my schedule is constantly changing) so he stopped returning my texts/calls. Then I told him that I'm not gonna pay him the $40 service call fee (not repair) and that the job is off...then I called him, we talked and he sent someone to do the job. I paid a total of $100. Month and a half later I get a water bill for $180 when normally it's around $65 and notice that the backflow device they put in has been spraying/leaking water for who knows how long. Called him and he said they'd try to get to my house that night. Didn't hear from him again that day. Texted him next day and he said rain delayed them 3 days and he would have an idea of when they can come at the end of that day. Didn't hear from him again that day. Once again, next day, I texted and asked him when they're coming, no response, called him, no answer, texted him saying hope I don't have to keep chasing him to fix something they didn't do right in the first place. He got back to me saying to be patient or find someone else. I told him sure I'll find someone else and leave you bad reviews all over the web. That got him to finally take my address again to send someone over the next morning first thing. And here is the climax of this story: I textex him my address then got a response from him saying: "This a**hole's is that new Yorker that you reconnected his backflow device. He says there's a leak there and it's our work failing I do not believe it however if it is simply fix it and leave if it is not tell him it is not and leave" . He accidentally texted me instead of his employee!! (I have a screenshot of the text and will post if google allows). Looks like mine is the 2nd bad experience with this guy in the recent times after him having so many good reviews... Maybe it's time to retire before you have to deal with other "a**hole new yorkers" Eric... read more