Bottom Line: They will get the job done and it looks professional. Had them install a pull down mantel mount for a 50" plasma tv and soundbar. Thought about going with the monoprice one but as this is our home for the foreseeable future, went with the MantelMount which is a bit pricier but maybe? a bit sturdier (monoprice also comes with a lifetime warranty) and had a little cover plate and soundbar attachment included. Initial contact: Paul was very responsive (and I'd say, efficient) with his emails. Able to make an appointment fairly easily. Install: Came on time, professional and courteous (ie took of their shoes, asked to use the restroom etc) Anyhow, they did a great job installing what looked like a not very straightforward install (ie cutting the holes into the wood paneling but also cutting holes through several studs to get the power/hdmi cables etc out where I wanted them. The finished job looked great with the exception of one of the hdmi cables getting bent due to the angle of insertion, making it nonfunctional. They came out and after taking a look and troubleshooting, have ordered an hdmi switch as it adds more functionality and gets around the considerable hassle of trying to rerun an additional hdmi cable. I took off one star (or 0.5 stars) due to a misunderstanding/miscommunication about the price of the install (due to the soundbar) but Paul was able to compromise so I appreciated that. Also took off 0.5 stars as while it is nice to have the hdmi switch ordered etc, it would have been great having it all set and working from the beginning without the need for a 2nd visit and with the option to add an hdmi switch later on. Credit to them for coming back and being easy to work with to get the problem fixed though. All that being said, they got the job done, were professional/courteous, and couldn't be happier with the functionality and aesthetics of the pull down mount. read more