I went in to drop off 2 packages for UPS pick up. I'm new small business that needs to be able to ship products. Jennifer(supposedly she's the Mgr, which I cannot believe, what a horrific choice!) got very snotty and told me she'll need to "see if she can make room", then rudely asked me if I want her to. I, of course, said yes. She then acted like it was such an inconvenience and that she couldn't make enough room for BOTH of my packages... I could clearly see there was plenty of room on the shelves, then I questioned why she was being so confrontational unnecessarily. She said she would accept 1, but I'd need to drive to the UPS store to drop the other package off. I asked why she can't place them on the floor (even though the shelf had plenty of room) which they've done before for us, and she told me she couldn't because it would be in front of the fire extinguisher, yet there was a basket sitting on the floor in front of it already. She then told me again, she'd only take 1, after I pointed out again there was plenty of room, she said she needs to leave room in case anyone ELSE needs to drop off packages... I told her so you're telling me I can't drop both because someone ELSE might need to drop, when I'm here to ship 2.5 hours before UPS picks up? I just walked out and she yelled at me through the store that I can't leave my packages, then as I was leaving I saw her put both of my packages out on the TRASH CAN AND LEAVE THEM!! I called Corporate and filed a formal complaint, then went back to the store to ensure no one stole my packages. I went inside to confront her again, and now there was another Mgr that works BELOW Jennifer?! He was able to speak to Corp and me with RESPECT, took my packages, scanned them, without any issue. His name is Lee and in my opinion, HE should be the Mgr, not some snot nosed brat that doesn't know how to provide customer service and walks around with a chip on her shoulder. I called the police to report her for theft of my items, as I left them in their care and she put them on the trash. She needs to be fired immediately for her behavior. With my new small business needing to ship products out, I can't go through that everytime I need to ship something. I will also be making sure UPS is made aware of her actions. I was tempted to sit and watch my products get stolen, then sue her personally. These products were valued at over $600, I'm quite sure CVS doesn't want to be held responsible for her crappy service or attitude... She needs to be FIRED! IF I experience any loss from this situation, or in the future, I will go after both her personally & CVS... read more