Do not waste your time here! No pierda su tiempo aquí! We took my wife's bike to Cylcing 101 for a simple tune up and a flat tire. Since our local bike shop was not doing maintenance due to Covid this was our first experience at Cycling 101 The bike was dropped off on Sunday. Robert, the owner of the shop told us he would call the next day when the bike was ready. Monday, Tuesday, Wednesday, Thursday went by and we heard nothing from Robert or Cycling 101. When my wife called to check the status of the bike, Robert was rude, he told us that the bike was not ready, that a bike part needed to be order and that it was better if we ourselves called the manufacturer to handle it. I couldn't believe what this guy was telling me. He never called us or mentioned anything about a replacement for a simple flat tire. We arrived at Cycling 101 and our bike was in the middle of the store looking exactly the same way we left it with a flat tire. I wasn't even acknowledged by the two people working there. I simply grabbed my bike and I told Robert "thank you for nothing" since there was nothing fixed on the bike for almost a week. The owner got gave me a bunch of excuses and a really bad attitude. I couldn't believe my ears. Not only they didn't fix a simple bike issue but I ended getting told off by a man I had met once before. Horrible customer service! I told him his excuses were pointless to me and I didn't appreciate the attitude. This was truly a waste of time and a really bad encounter. I'm not one to write many reviews but I had to share this unpleasant experience. I recorded the conversation on my phone but it's not worth sharing. Horrible experience will not recommend. Este lugar ni vale la pena! read more