DO NOT GET ANY SERVICES DONE BY LILLY IF YOU ARE LOOKING FOR QUALITY SERVICE AND RESPECT!! LILLY IS COMPLETELY UNPROFESSIONAL! I have been a patron for over 3 years and she consistently provides poor service that she tries to hide behind her humor. I stopped wasting my time and money on her services over a year ago and unfortunately decided to give her another chance since Jennifer no longer works there. LILLY IS CONSISTENTLY LATE FOR SCHEDULED APPOINTMENTS- On the two occasions she was scheduled to do my nails she was LATE!!!. The first incident she was 45 minutes late and Chow had to call her to see where she was, she was home! The most recent incident I came in and she was practicing for her talent show next week and had me wait through two songs for her to begin my nails!! LILLY PROVIDES POOR QUALITY SERVICE- I explained to Lilly that I wanted short almond shaped tips, but expressed I was okay with square . She guaranteed me that with her 30 years of experience she would be able to delivery on the image that I showed her that she said she done on another customer. I was serviced for 3.5 hrs filled with consistently complaints and Lilly's inability to identify the problem. I unfortunately had no choice but to accept her poor service and left unsatisfied with her work! Today I came in to get her to redo her work and she did not greet me, only complained that I was 11 minutes late , THE IRONY! She also expressed that next time I should know what I want. I explained that I did know what I wanted and that she should be honest with clients about the work she can deliver on. She expressed she could only do the almond shape on longer nails which is not what she told me on the day of the original service! If Lilly had been honest I would have gotten the square shape! Lilly told me the service today would take 3 hrs which I was not comfortable with offering again therefore I stated that and asked for my money back and a soak off. I could not trust that she would offer quality work after failing so miserably the first time! She proceeded to aggressively grab my hands and scream across the salon to the patrons and workers about her GREAT service, which I explained to her I could care less about what anyone in the salon thinks! These are my nails that I paid for and I don't like them! She told me she would only give me 50% of my money back, after I've been a witness to her giving another client a full refund. So regardless of the sign displayed saying no refunds, she is fully capable of choosing who she will make accommodations for. Let me note that the client she gave money back to was also Asian, as I'm an African American woman. I expressed her unprofessional behavior is exactly why I won't ever come back to her salon and why I started going to Jennifer for my nails. Getting others in the salon involved in my service is unacceptable and completely unprofessional !!She snatched the soak bowl away from me and went and got the phone threatening to call the police and only offering me 50% refund. I took the 50% refund and shared that I would be leaving a review! LILLY IS COMPLETELY DISRESPECTFUL! The 1 star I'm giving to chow and Jennifer for their consistent quality of work and professionalism! Unfortunately Jennifer no longer works there but after todays disrespect , I wouldn't return even if she did! The images below are of the work I received from Lilly vs the work I was guaranteed I would get from Lilly from the image I shared with her! The nail shaping is not consistent for each nail, the nail polish is layered on thick after multiple complaints, and the nail polish is poorly applied and so much more! read more