*I've deleted my previous 4 star review, as I feel Dr. Lum's office did everything to rectify the billing situation that occurred.* Location: Very easy to find and tons of private parking. Located directly off of the Mililani Mauka exit. Across the intersection from McDonald's and between the big Rec Center and Wayland Baptist University. This office is very clean and spacious. A definite upgrade from the last dentist I went to (great guy, but the office was a little bit more "old school" for sure). Loved the decor and aquarium. Each patient chair was separated by dividers and gave a sense of privacy. My hygienist did a very thorough job. I'm used to getting my teeth cleaned and not getting specific explanations of what they see or how my teeth are doing. Here I got very specific explanations of the condition of my teeth and gums, and specifically which teeth and areas to "watch out" for. Very good patient education... Co-pay for a cleaning was very reasonable with my HDS insurance ($50 something). My brother's co-pay was only $11 for a cleaning covered by HMSA. Overall, I felt it was a very good value. New patients will have to come in a half hour prior to their appointment to fill out the paper work. Also, they do seem to have a very well thought-out and strict appointment cancellation policy--so be sure to be aware of this and cancel with enough advance notice to avoid hefty fees. Overall, I was very impressed with this dentist office and would definitely come back. I got a free tooth brush, tooth paste, and floss sample. I like free stuff. read more