I have been a patient at Dr. Sachdev's dental practice for over 10 years; however, my recent experience has been a total nightmare. In my opinion, his honesty, integrity, and bedside manner have significantly deteriorated.
About 18 months ago, I was fitted for an upper partial denture due to two broken teeth. During the preliminary impression appointment, I asked if my broken teeth needed to be extracted, and he assured me they did not. After my mould was prepared, I returned for the wax try-in. At this point, I trusted that everything was fine and eagerly awaited the final product. When I returned to collect what I believed would be the finished denture, I discovered that it was oversized and fell straight out of my mouth. Dr. Sachdev took the denture to a side room and made an on-the-spot adjustment. However, when he returned, the denture still did not fit properly and fell out again. Additionally, it appeared that he had hurriedly added two extra teeth during this correction, which resulted in a painful and poorly fitted denture that was lumpy and filled with hard clumps of dental material on the inside, where it is supposed to rest against my gums.
When I expressed my concerns about the discomfort, Dr. Sachdev told me I would "adjust" to the pain. Based on my longstanding relationship with him, I trusted his word. However, after weeks of trying to "adjust," I realized that the denture was not fit for purpose. When I complained to my insurance carrier, they instructed me to give Dr. Sachdev a chance to correct my partial denture. To my shock, when I returned to his office, he claimed that the denture didn't fit because my two broken teeth needed to be extracted. He did not explain why he had not extracted those teeth in the first place! I left the denture in his hands and walked out of the office.
I have no plans to return. I have since obtained permission from my insurance to seek treatment at a different dental practice. Furthermore, I understand that the Health Plan of San Mateo has demanded a refund from Dr. Sachdev. Dental patients, beware. read more