Where do I begin?! I got my lashes done here a few weeks ago and within 24 hours half of them had fallen off. I went back in about 6 days later(it was over the weekend so I had to wait) and had them fixed. I communicated the whole time with the staff. On my way home from my "lash fix" appointment they started falling off. By the next day lots had fallen out and it looked terrible. I called them and messaged about it. After 4-5 days they asked me to come in for a third time. I said no because I spent enough time there already and had to get a sitter for the second visit. I asked for a refund and they took about a week to get back to me only to say no because "a service was rendered", so I'm out about $100 plus having to go get a whole set done today somewhere else. Customer service isn't great, its all texting and messaging. Do not recommend. Pretty disappointed because I was hoping to get a membership there. It seems the management isn't great at handling customers who were rendered a service that wasn't good. And I'm not the only one who has had this issue. I will be contacting the franchise owner. read more