I would like to share our experience, hoping other families will find it helpful. We have been treated unethically and unprofessionally by Wu Pediatrics. As clearly stated by our insurance PPO Silver plan; all preventative services should be covered in full by our family plan. Wu Pediatrics threatened to send our medical bills to collections and neglected to inform, that all charges were for preventative services. As per their demand, we have paid requested amounts in full. Only to find out later same day that we should not have been charged at all. When we requested for the refund to be issued they refused. Being fully aware they charged us unlawfully, they would not refund us before all claims would be reprocessed. Finally, 30+ days later when all claims got reprocessed and came with Zero Patient responsibility owed ... they still attempt to deny us our refund. After I pressed for it, insisting that they have no legal basis to deny us the refund, they agreed. In the same email, they have notified us that they will no longer service our family and we better look for another Pediatrician. (see copies) Parents, be aware of their practices. They are counting on you not being aware what your insurance plan cover, and often will charge you twice, asking you to pay deductible in the office and later also billing your insurance company. Note, 95% of all medical insurance plans do cover in full your kid's preventative services. If you are presented with the bill balance, before you pay be sure to call your insurance and confirm the amount owed. It is likely, you will not have to pay anything. Medical office : Wu Pediatrics Derek J Wu, MD 5817 Temple City Blvd, Temple City, CA 91780 T: (626) 285-1254 F: (626) 292-1549 Email : info@drwupediatrics.com read more