I recently had a rather unusual matter concerning a service appointment that had gone awry and was very impressed by the understanding and response received by Josh and the Diffee Ford team! As a previous business owner I understand that even businesses that strive for service excellence - day in and day out - like Diffee Ford, sometimes face challenges that are unforeseen and unintentional. That said I have learned that the true test of one's character is when the going gets tough and if that business / person can make things truly right and that is what Josh and Diffee Ford has done here! Bravo and thank you! Terry. A loyal and grateful Ford client. read more