Huge drop of the ball for the Dortoni's of Commack. I went there twice for two separate events to order cakes, and both times there has been an issue. The second which occurred on Sunday June 5th. I ordered a cake for my husbands promotion on May 17th to be picked up at 7am this past Sunday (June 5th). It was AWFUL. The writing was sloppy, and the design looked like they had just finished it as I walked in the door. All of that wasn't great, but the thing that really let me down was the picture they had scanned onto it. I had sent them a picture to be put on the cake, the part that I thought we be easy not to screw up. I was VERY VERY WRONG. They had told me the cake would be final checked and ready at 7am, to account for any issues that they may have had. I arrived at 2pm to pick up the cake; there was a giant bubble in the middle of the photo. I spoke to the shift manager, who agreed that it hadn't been checked, and that it was definitely messed up. She told me they would correct it now, but it would take 3 hours to fix it. I came to pick up the cake on my way to the event, I don't have three hours. I was offered a $25 credit for the picture. The credit isn't the point, it's that it was done incorrectly and never checked. Mistakes happen, but that's why quality checks in a business are standard practice. It's how you retain customers, and don't develop a bad reputation as unreliable. It was supposed to be ready by 7am and was still wrong at 2pm. That says you don't respect my time, your time, or the money your customers pay. That's how it works when you provide a service, you're selling yourself for people to recommend you in the future. I guess someone needs to teach that business lesson to the staff. I personally won't be going there again, and I'd honestly suggest you don't either. There are plenty of other places that will do the work you want. This just isn't one of them. If I could have given them zero stars I would have. read more