From the moment we saw them breaking ground on this Dunkin' Donuts, our whole family was excited. This location was gong to be so close to us we could even ride our bikes there with the kids. This morning marked out 10th visit to this store. I write this with frustration and sadness that we have had poor service or terrible food in every instance. My first note would be the service is slighter better (or at least faster) in the drive thru. I will say, check your order before you pull away. Two of the four times I received sweet tea vs. the unsweetened tea that was ordered. Worse, several times the kids received the wrong donuts that were ordered (how do you mess that up?). The in-store experience is far worse. Once your order is placed you go to the end of the counter and wait.. but no one is really manning that counter. When your order comes up they hand it to you... but if you need something else or if the order is incorrect there is no one to help. There are no less than 5 people behind the counter but no on wants to make eye contact with the customers. I don't blame them as they all seem to be running around to trying to stay ahead. Fact is, we are going to continue to visit this location from time to time... it's location is just too convenient to our house. My hope is that the franchise owner make some needed changes. I understand that finding qualified service personnel is always a challenge. Perhaps a review of the new hire training is needed. Not one employee there engages the customers. I can't tell you how many times I am standing there at the counter waiting for food/drinks with other customers and all of us are in disbelief. We all understand that this is a new store and it takes time to ramp up but things need to change. Customer are going to stop coming to this location at some point. read more