Normally, I wouldn't read leave bad review but the response that I got out of the manager was pretty poor to say the least. I understand Hair goes into food times and I've been a loyal customer of this establishment from the time this location has opened. I returned back after dropping my child off at school and brought the issue to the manager and it was like it was no big deal that my first bite into a sandwich was filled with hair not the morning routine that I enjoy it would be one thing if this was the first time, but this is the second time in almost a year that this is happened and when I went back to speak to the manager again, I asked if they could please wear hairnets at least in the food prep area, and they say they have hats. However, the hats have open tops to them and that doesn't prevent you from readjusting the hat and hair coming out of your head into the food. The manager on duty brought over another manager on duty, and I suggested wearing hairnet and they said that it's not part of the protocol and I said well maybe you should consider it and there was absolutely no consideration for me, the customer it was too much of a conversation to be had during a busy morning. Very poor response. I asked them if they'd like hair in their food as part of their morning routine and they ignored the question. TERRIBLE Customer service, not even I'm sorry. read more