This is beginning 2018 Shady and not really honest people. So I had two separate visits there, both times insurance covered. The first time they replaced bunch of things from the front. They for some reason didn't wanna use 2015 bumper for my 2015 subaru and said the one they got (2014 was going to fit), but from the get go the right side started unclipping with left side shortly after as well. I assumed it may have gotten hit (no visible damage) or something so I clipped it back in. But it still unclips from time to time to this day. From the looks, it seems something was either not properly installed or the part isn't for my 2015 legacy. Also I went to check up on my car one Saturday and a part was sitting on my back seat with the seat not covered and you could visibly see liquid had poured onto the seat. The guy working the front desk was kinda sketchy. Even when I confronted about the parts inside the car he played it off as if it was all good (it wasn't).. so bad experience but not too off putting. Fast forward a year or so and I got into another accident, this time getting hit from the back. Because this shop is right by the subaru dealership, for me it was a pretty convenient place to go to (which is also recommended by dealership). So I went there thinking that if the same guy was there I'd find another place, but this time another guy was there, this guy much nicer. So I got everything squared away and left my car there, got my rental, etc, and was on my way. Several months prior to coming here, I got new tires and had 4 matching tires. Tires are rated for 50,000 miles so I should have been good. But the day after I got my car back my tire went flat, at first I thought it was the sensor so I called the shop but they told me no, you just have really worn tires, given that that guy was really honest and nice to that point, I didn't have a reason to not believe him. But the next day when I was putting on my spare, I noticed the back two tires didn't match the front two.. Remember, literally day after I got my car back my tires go flat. Coincidence?! Idk.... but given this is a subaru , I make sure all four tires are changed at the same time. Be cautious here. This taught me to document everything before taking into the shop. I had this as a draft for 3 years until today heard another concerning story regarding this place. read more