As you probably see this review is pretty big, it is just a small part of what we have experienced.Please, read it if you don't want to spend tons of $ and at the end to get BIG DISAPPOINTMENT!!!!! The "journey" with Elite Installation started Dec.2021.Andrea was so nice and responsive until we paid deposit and sign a contract.I met with Jerry and this initial visit took literally 2min.Our project is Bathroom renovation-converting bathtub to a walking shower.I was told by him that they are very busy and they will start the job April 2022.I understand this is an estimate, but the actual work started mid June 2022, after multiple postponements and countless text msgs and phone calls.If some how I get Andrea to pick up the phone she always comes with a excuse-COVID, "very busy", "you are next,I promise","Do not worry my friend, we will take care of you".My favorite is COVID, she used it one more time as an excuse.I should mention that I was dealing with 3 different Elite employees /project admins!!! We are only 6 months into the "Journey".We have been told that the project wit take about 8 weeks.Not bad!!!!They show up 2 days-next 3 no show.Next week not a single day, next week just dropping some materials and etc.,but they always send you a new bill!!!!.Three months after the start we have paid 80% of the cost and the job was done no more then 40%!!If you skip a payment Andrea was starting to call/text."We are almost done, this is easy, this is easy ..."We are 3 months in now without the bathroom!!! They also did couple of plumbing changes that was not on their own plan and my wish too.They never mentioned it and I was not informed too.They just show up without notice, and not only that, they install different style fixtures(we made our selection choice months ago).They even install some of them on the wrong wall and etc.This can easily be fixed with one phone call!!Nope!!Poor Kim(Project Administrator)had to apologize hundred times!!! Tile installation poor.I will also attach some pics for you to see. Unacceptable job.Plastering/painting job also very sloppy.They had to redo it couple of times.Very unprofessional. We are only 5 months into the "Bath renovation" and we only had a toilet functioning!!!!The sliding shower door is the TOP OF THE CAKE!!!They come for a template and after that I find(surprisingly) that another glass door company will do our shower doors and mirror.I was told that they work with Oasis shower door and I went 8 months ago to their show room in Weymouth and choose a door style and hardware!!!!Finally we got Oasis to come and template the doors. Oasis shower door deserve another "GOOD"review too, but this is a different story. Six more weeks for Oasis to fabricate the doors!!!And guess what?We got the shower doors installed but with the wrong hardware/handle!!!Another round of phone calls/texts!!In the meantime we had a pretty bad leak under the sliding panel.Another round of phone calls/text, trip to Oasis and etc.Andrea and Jerri refused to give me Oasis contacts, so I can find out on my own. According to Andrea and Kim the right handle panel is ordered, we never got the right one.After some adjustment done by Oasis we still had a leak. Literarily poodles!! The only smooth, easy was dealing with Maks from Superior stone(highly recommend him), witch Elite is using as a subcontractor.He installed the vanity top and couple more details in the shower, very professional and responsive. Three days before Christmas I paid my balance.ONE YEAR AFTER THE SAGA STARTED!PLEASE STAY FAR,FAR AWAY FROM THIS GUYS! read more